Customer Care
Returns & Exchanges
We want you to love every piece. If something is not right, here is how to make it right.
I
Notify Us
Email returns@zehouseoffashion.com within 14 days of delivery.
II
Send it Back
Use a tracked service. Pieces must be unworn, unwashed, with tags attached.
III
Refund or Exchange
Refunds are issued within 7 business days of receipt and inspection.
Eligibility
Items must be returned within 14 days of delivery, unworn, unwashed and with all original tags attached. Pieces showing signs of wear, fragrance or alteration cannot be accepted.
Final Sale
Bespoke and made-to-measure pieces, sale items, and intimate apparel are final sale and cannot be returned or exchanged unless faulty.
Exchanges
We are happy to exchange ready-to-wear pieces for a different size, subject to availability. Place a new order and return the original.
Faulty Items
If you receive a faulty item, contact us within 7 days of delivery with photographs. We will arrange a return at our cost and a replacement or full refund.
Return Shipping
Return shipping is the responsibility of the customer unless the item is faulty.
Need help with a return?
Contact the Atelier